SMS fallback included
Before sending, the platform automatically checks whether the number supports RCS at no additional cost. If the device is not compatible, the message is seamlessly delivered via SMS to ensure maximum reach.
RCS Business Messaging
Elevate your customer communications with rich, verified RCS messaging.
From interactive image carrousel and embedded forms to smart action buttons and quick replies, create engaging, trustworthy mobile experiences that drive higher conversions and measurable business growth.
What is RCS and why leading brands are adopting it
Learn moreRCS goes far beyond text messaging
Create dynamic, memorable mobile experiences that build customer loyalty, increase engagement and drive higher conversion rates
Verified Business Sender
Build trust from the very first interaction. Your brand appears with official verification, authenticated logo and recognised business identity, giving customers confidence that your message is genuine. RCS also supports encryption for enhanced security
Custom Branded Profile
Deliver a consistent and professional brand presence Customise your business profile with contact details, email address and website, alongside branded imagery, colour schemes and clear calls to action aligned with your visual identity You can even integrate product catalogues and deliver personalised recommendations directly within the message thread
Turn messages into conversations
Enable real time, two way messaging between your brand and your customers. Use interactive menus, quick reply buttons and automated chat flows to guide users effortlessly through each step of their journey
Rich multimedia content
Create visually compelling customer journeys Combine text, high resolution images, video, GIF, audio and documents. Add multi card carousels, location maps, read receipts and interactive surveys to maximise engagement.
Quick reply buttons
Increase response rates with fully customisable action buttons that allow customers to respond or complete suggested actions in a single tap. Enable QR codes, instant phone calls, prefilled emails, location sharing, calendar event creation and embedded form completion directly within the message.
Unlock the full value of every RCS interaction
Fast, cost effective delivery
Messages are delivered via WiFi or mobile data at no additional cost to the recipient. They appear directly within the native messaging app
Global reach
Available in Spain, France, Germany, the United Kingdom, Italy, Mexico, Canada, Brazil and India. Run international campaigns with confidence
Advanced analytics and reporting
Improve your mobile messaging strategy and maximise return on investment by analysing delivery reports, device receipts and read confirmations in real time.
Users are up to 35 times more likely to read an RCS message compared to email and are 74 percent more likely to interact with the brand
Request a personalised proposal
Integrate seamlessly with our RCS Business API
Our HTTP based API makes enterprise integration straightforward. Manage and schedule campaigns, unlock advanced messaging features and access real time analytics to continuously optimise every communication.
Explore the API
How to use RCS in your business
Discover how RCS Business Messaging enhances customer engagement across the entire customer lifecycle
Drive mobile commerce
Enable customers to browse products, explore locations and complete purchases directly within the messaging experience
Messages conversations in real-time
Engage customers in direct, real time chats and integrate automated chatbots with rich media, links and smart replies to deliver faster, more efficient support.
Secure codes and authentication
Send one time passwords, access codes and critical alerts from a verified and trusted business sender.
Appointments and booking reminders
Send reminders that customers can add directly to their calendar and reschedule in seconds
From message to call instantly
Enable instant communication by allowing customers to call a predefined number with a single tap, connecting them directly to an agent, contact centre or local branch.
Location and directions
Send store locations that open directly in Google Maps or Apple Maps
Smart messages templates
Make it easier for users to take action by allowing them to initiate a text message or email with predefined fields such as recipient and subject line.
In message payments
Offer secure in message payment options, allowing customers to pay instantly, review invoices, request instalment plans or extensions, dispute charges or manage agreements directly within the conversation.
Have a question? We are here to help
What is RCS Business Messaging
RCS or Rich Communication Services is the next generation of mobile messaging, developed by the GSMA and supported by Google and major mobile operators. It upgrades traditional SMS by enabling verified business messaging, rich multimedia content, interactive buttons and advanced performance analytics without requiring users to download additional applications. RCS Business Messaging allows organisations to deliver secure, branded and conversational mobile experiences directly within the native messaging app, combining the reach of SMS with the engagement of messaging apps.
How does RCS work for businesses
RCS messages are delivered through the device’s default messaging application when the handset supports RCS. This maintains the simplicity and universal reach of SMS while adding brand verification, interactivity and real time performance tracking.
RCS vs SMS which is right for your business
RCS complements SMS rather than replacing it. SMS remains universal for basic alerts. RCS enables richer, branded and interactive customer journeys Read our full comparison between RCS and SMS
Why use RCS for marketing campaigns
Industry research shows that RCS marketing campaigns can achieve click through rates of up to 22.2 percent and conversion increases of up to 37 percent compared with traditional SMS in selected use cases. (source: Telemedia.). RCS empowers brands to deliver highly targeted and personalised mobile campaigns using rich media, interactive buttons and guided conversational journeys. Advanced analytics including opens, reads and interactions allow continuous campaign optimisation. Since its global rollout via Google Messages, RCS adoption has grown rapidly, becoming a key channel for mobile engagement. User numbers are forecast to reach 3.8 billion by 2026, positioning RCS as a strategic channel for mobile marketing and customer engagement.
Is RCS suitable for customer service
Yes. RCS supports appointment confirmations, order updates and and real time conversational customer care. It can integrate with automated chatbots for issue identification, multimedia evidence capture and intelligent routing before escalation to a live agent
Is RCS secure for business communication
RCS includes verified business identity to prevent impersonation and improve customer trust. When deployed correctly, it supports compliance with GDPR and other data protection regulations.
Can you migrate from SMS to RCS
Yes. Migration can be phased and fully compatible with existing messaging infrastructure. Businesses can continue using SMS while introducing RCS as a complementary channel. Automatic SMS fallback ensures maximum reach and continuity.
If the recipient’s device does not support RCS, the platform automatically falls back to SMS, ensuring maximum reach, delivery reliability and uninterrupted service continuity.
Speak to our team and start your seamless migration from SMS to RCS today.
How to get started with RCS
Successful RCS implementation requires an experienced and certified partner. Lleida.net supports organisations from strategic planning through to API integration and deployment. The onboarding process includes brand verification, use case design and API integration aligned with your existing systems Speak to our RCS specialists and receive a tailored strategy for your business..